An AI chatbot for your online store, open 24/7

Yes. You connect your product range, sizes and any stock notes once, and the assistant answers from that in seconds. A late-night “do you have this in M?” or “what colours are left?” gets a straight answer instead of sitting unread until morning. Because it works from your own information rather than guessing, it will not promise stock it cannot see. If an item genuinely needs you to check, it says so honestly and saves the shopper’s details to your phone so you can follow up. Update your information any time and the replies stay current.

ChatOwl is not a Shopee or Lazada plugin and it does not log into your seller accounts. What it does is handle the conversations those buyers start with you directly, on your own website chat or on WhatsApp, which is where most custom, bulk and after-sales questions end up anyway. It answers their questions about stock, COD, delivery and your policies the same way it would for any customer, and passes anything that needs you straight to your phone. Many sellers use it to move marketplace buyers into a direct WhatsApp relationship they actually own.

Yes, and this is one of the biggest time savers for Malaysian stores. Cash on delivery still drives a large share of orders here, and buyers ask the same things over and over: do you COD to my area, how much is postage, how long does West or East Malaysia take. You set your areas, charges and timelines once, and the assistant explains them clearly to every shopper, day or night. Fewer buyers abandon a cart over an unanswered delivery question, and you stop typing the same postage reply twenty times a day.

Yes. When a shopper is unsure, the assistant can suggest a suitable size, a matching item or a bundle, based on the product information you connect. If something is out of stock it can point to a close alternative rather than losing the sale altogether. It stays helpful rather than pushy, and because it is answering a real question in the moment, the nudge lands right when the shopper is already deciding. You choose what it knows about your range, so the suggestions stay on brand.

That enquiry is not lost. The assistant answers the objection, whether it is price, sizing, delivery or trust, and captures the shopper’s details into one lead inbox on your phone. You get a ping for a hot lead so you can jump in with a personal message while they are still interested. You can take over any chat yourself at any time, and the assistant steps aside the moment you do. It behaves like a bot that hands you warm leads, not a wall that turns them away.

Most stores are live within a day. We set it up and train it on your products, prices and policies for you, so you are not left configuring anything. Plans start at RM299 a month with free setup. For a single online store, the Starter plan covers your website chat, the AI answering inside WhatsApp, and 8,000 AI replies a month, which suits most sellers. Busier stores move to Pro, where the AI also answers inside WhatsApp, once your number is approved by Meta, and can read photos a customer sends. There are no per-message fees, and you can cancel any time.