An AI chatbot for clinics in Malaysia, answering patients when the counter is busy or closed

Yes. Outside clinic hours, including public holidays, it replies on your website, and inside WhatsApp once your number is approved by Meta, from the information you give us, such as your hours and fee list, and tells patients when you reopen. On Pro it offers slots only on days you are open, so it skips dates you block for a holiday or staff leave. Appointment requests and anything that needs a person wait in the inbox app, and your staff get an alert, so they can pick them up when the clinic opens.

It leaves them to your staff. Coverage depends on the patient’s employer, insurer or panel card, and an MC is the doctor’s call, so the AI is set up not to guess and to tell the patient the question is with the clinic team. Your staff get an alert and can reply in the same chat. It can still share facts you give it, such as which panels you work with.

Yes. During setup we note whether you run walk-in, appointment or both, and the hours for each. The AI explains it the way your counter would, say walk-in for GP consultations and a booked slot for physio. It cannot see your waiting room, so it is set up not to promise waiting times. On Pro, patients can request an open slot, which your staff approve before it is booked.

The AI shares what you give it: services, fees, hours and preparation notes such as fasting before a blood test. It is set up not to diagnose, suggest medicine or doses, or assess symptoms, for people or pets. When a patient describes symptoms, it points them to your staff or to booking, and your staff get an alert and can take the chat over. It is not an emergency service, so anything urgent belongs with your team or 999.

Health details count as sensitive personal data under the PDPA, so we set the AI up to ask only for what an appointment request needs, usually a name, a contact number and a preferred time, not IC numbers or medical history. Each clinic’s conversations are kept separate and are covered by our data processing agreement, which lists the AI providers that process them.

Bahasa Malaysia, English and Chinese, including mixed messages like ‘boleh book Saturday pagi?’. It replies in the language the patient wrote in, which helps TCM clinics with Chinese-speaking patients and family clinics where people switch languages mid-chat. If a reply should be worded differently, tell us and we change it.

Starter at RM299 a month covers the AI on your website and inside WhatsApp (once your number is approved by Meta), fee ranges from your own list, and the lead inbox app with alerts. Appointment requests need Pro at RM499, which also adds photo reading and a bigger knowledge base. Clinic groups with several branches can look at Business at RM999, which covers multiple outlets. Setup is free and done for you, and the website chat is usually live within a day. There is a 14-day money-back and no lock-in.