An AI chatbot for clinics that books while you’re closed

Yes, on the Pro and Business plans. ChatOwl works from your real opening hours, treatment durations and the buffers you set, so it only ever offers times you can actually take. When a patient picks one, it books it, confirms with them and pings you, and it will not double book. So a patient browsing at 11pm can hold a Saturday facial slot without anyone at the clinic lifting a finger. It books a real time, it does not guess one and hope.

Yes. ChatOwl only collects the details you ask it to, such as a name, contact number and the treatment they want, and it hands anything sensitive or clinical straight to your team. Conversations are handled in line with our privacy policy and Malaysia’s PDPA, and are never used to train public AI models. If a patient shares more than you need, you stay in control and can take over the chat at any point.

No, and that is deliberate. ChatOwl answers general questions about your treatments, pricing and availability, but it does not diagnose, suggest a clinical course of action, or comment on symptoms. Anything that crosses into medical judgement is handed to a qualified member of your team. It is there to fill your appointment book and answer the routine questions, not to practise medicine, and it is upfront with patients about that.

Yes. Facials, aesthetic consultations, skin and slimming treatments, dental and general beauty all work the same way. You connect your treatment list, your prices or price ranges, and your available times, and ChatOwl answers enquiries and books slots. For treatments where the price depends on an assessment, it gives an honest range and notes the final figure is confirmed at the clinic, rather than promising an exact number it cannot know from a message.

That is when it earns its keep. Most clinic enquiries arrive in the evening or at the weekend, exactly when reception is closed and an unanswered message means the patient books elsewhere. ChatOwl answers and books around the clock, and it respects any dates or hours you block off, so it never offers a slot on a day you are closed. You simply wake up to confirmed appointments and captured enquiries.

Most clinics are live within a day. We set it up and train it on your treatments, prices and hours for you, so there is nothing technical to configure. Booking sits on the Pro plan at RM499 a month, which most clinics choose because taking appointments is the whole point. Starter at RM299 covers website chat and a WhatsApp button if you would rather start with answers and add booking later. Free setup, no per-message fees, cancel any time.