An AI front desk for aesthetic clinics that never misses a DM
Your best enquiries arrive as late-night DMs about facials, fillers and laser, then go cold by morning. ChatOwl replies instantly in your clinic’s voice, shares your starting prices, captures the lead, and books the consultation, so a midnight message becomes a booked consult.
A front desk that works while your clinic sleeps
Answers every DM in seconds
Facials, fillers, laser, skin questions, in your clinic’s warm voice, day and night. Never a DM left on read.
Books the consultation
Offers your real open times, books the consult around your schedule, and pings your team. On Pro and Business.
Protects your consult
Shares starting prices to keep them warm, then always books the consult for the real plan. It never gives medical advice.
The enquiries that used to go cold by morning
An aesthetic enquiry cools fast. Someone sees a post at midnight, asks a price, and if no one replies they scroll on. ChatOwl answers every one instantly, captures the lead, and books the consults, so you wake up to a fuller calendar instead of unread DMs.
Last night, while the clinic was closed
Every DM answered in your voice, leads captured, consults booked, all before you opened the clinic.
Why aesthetic and skin clinics use an AI front desk
In aesthetics, the enquiry is the asset. A single filler, laser or facial package is worth hundreds to thousands of Ringgit, and most of those enquiries come as Instagram or WhatsApp messages in the evening, when your front desk is closed. If the reply comes the next morning, the moment has passed and the client has booked elsewhere. An AI front desk answers instantly, in your clinic’s tone, around the clock. It handles the common questions about your treatments, shares your package starting prices to keep the client engaged, and books the consultation where your doctor can recommend the right plan and confirm the real price. It captures every lead into one inbox, hands anything clinical to your team, and never gives medical advice. For a consult-led clinic, that means fewer lost DMs and a fuller consultation diary, without hiring someone to watch your inbox at midnight.
Frequently asked questions
Will it quote treatment prices to clients?
Only lightly, and on purpose. Aesthetic pricing depends on the person, so ChatOwl shares your package starting prices, “from RM X”, to keep the client interested, then always books the consultation where your doctor confirms the right plan and the real price. It will not commit a final figure for a treatment that needs an assessment. This protects your consult-led model while still giving the client enough to say yes to booking.
Does it give medical or skin advice?
No. It answers general questions you provide, such as what a treatment involves, downtime basics and your starting prices, and it hands anything clinical to your team. It will not diagnose a skin condition, recommend a medical treatment, or answer something it should not. If a client describes a concern, it captures the details warmly and books the consultation, so your doctor gives the actual advice. Safety and your clinical authority come first.
Can it handle Instagram DMs?
On the Business plan, yes, it answers Instagram and Facebook messages directly, which is where most aesthetic enquiries live. Every plan already includes the 24/7 website AI and the AI answering inside WhatsApp, and on every plan the AI also replies inside WhatsApp on your own number, which activates once Meta approves it. We set up the channels your clinic actually gets enquiries on.
Will it sound like our clinic, not a generic bot?
Yes. We train it on your treatments, your tone and the way you speak to clients, so it replies warmly and on-brand, in Bahasa Malaysia, English or Chinese. It never reveals that it runs on any particular tool, it simply sounds like your clinic’s assistant, and it is always honest that a client is chatting with your AI assistant, with a real person able to take over at any time.
Can it book consultations around our schedule?
Yes, on the Pro and Business plans. It knows your clinic’s hours and each provider’s availability, offers only real open slots, books under a lock so there are no double bookings, and pings your team. A DM at midnight can be a booked Thursday consult before you open. Your team can reschedule, block times, or take over any chat whenever you want.
Is client data handled properly, and how fast can we go live?
Conversations are handled under Malaysia’s PDPA, kept private to your clinic, and never used to train public AI. Most clinics are live within a day. We build and train it for you on your treatments, prices and voice. Instagram and Facebook sit on the Business plan; Pro at RM499 covers booking, photo reading and WhatsApp AI; Starter at RM299 covers the website AI and a WhatsApp button. Setup is free and you can cancel anytime.
Turn late-night DMs into booked consultations
Message us on WhatsApp and we’ll build your clinic’s AI front desk, usually live within a day.
Already live and quoting for a real Malaysian renovation business, 24/7. Built and supported by Marcus, the founder, message me directly.