Effective date: 25 August 2026. This Refund & Cancellation Policy forms part of, and should be read together with, our Terms of Service. All fees are in Malaysian Ringgit (MYR).
1. Billing basis
ChatOwl subscriptions are billed in advance, monthly, quarterly, semi-annually or annually. Annual billing is charged as 10 months for 12 (two months free). Plan fees are Starter RM299 / Pro RM499 / Business RM999 per month, and exclude SST (added only if and when we become SST-registered). A one-time Done-for-you Setup & Onboarding fee of RM1,000 may apply (waived under our founding offer).
2. 14-day money-back guarantee
New Clients may cancel within 14 days of their first payment for a full refund of that payment. Just contact us within the 14-day window.
3. Cancelling a monthly plan
You may cancel a monthly plan at any time. Cancellation takes effect at the end of the current paid month, and you keep access until then. Outside the 14-day money-back window, we do not provide partial-month refunds.
4. Cancelling a prepaid term (quarterly, semi-annual or annual)
Outside the 14-day money-back window, prepaid term fees are non-refundable, but your service continues to the end of the paid term.
5. Setup & onboarding fee
The one-time setup fee covers work we perform to build, configure, load your price list into, and train your assistant. Where it applies, it is covered by the 14-day money-back guarantee together with your first payment.
6. How to cancel or request a refund
Email hello@chatowl.my or WhatsApp +60 11-1205 2265 with your business name and the account email. Approved refunds are returned to your original payment method, normally within 14 business days. The time for the refund to appear in your account depends on your bank or card issuer.
7. On cancellation
When your subscription ends we stop the assistant and, on request, export your leads and data to you, then delete it in line with our data-retention policy.
8. Non-payment
If a payment fails and is not settled within 7 days, we may pause the service until it is paid.
9. Contact
hello@chatowl.my · 011-1205 2265 · C2-37-02, Arte Cheras, Taman Midah, Cheras, 56000 Kuala Lumpur, Wilayah Persekutuan. Data-protection contact: Lee Hao Ying (owner).