An AI chatbot for restaurants that answers and takes bookings, 24/7

It captures them and pings you to confirm. A guest can message any time to request a table, and ChatOwl collects the date, time, party size and a contact, then passes it to your team to lock in. We keep reservations at capture-and-confirm on purpose, because table availability depends on your floor plan and the night, which a bot should not guess. So you get a tidy request with all the details, ready to confirm in one tap, instead of a missed call during service.

Yes, from your own menu information. It answers whether you are halal certified, what is on the menu, prices, portion sizes, and common dietary questions like vegetarian or nut-free, in seconds and at any hour. Because it only uses what you give it, it will not invent a dish or a claim. Anything it is unsure about it hands to your team rather than guessing, so a guest never gets wrong information about your food.

Yes. It gathers the headcount, date, budget and what they are after, and can give a rough package range from your pricing so the guest has a sense of cost, then passes the enquiry to you to finalise. Where the final figure depends on the menu and numbers, it gives an honest range and says the exact quote is confirmed with your team, rather than promising a price it cannot stand behind.

That is the whole point. The rush is exactly when the phone rings, the messages pile up, and nobody on the floor can stop to reply. ChatOwl answers every enquiry in seconds on WhatsApp and your site while your staff focus on the room, so you stop losing bookings to the place that happened to pick up. After service you see a clean list of the night’s requests instead of a stack of missed calls.

Yes. Most restaurant enquiries in Malaysia come through WhatsApp and Instagram rather than a form, so that is where ChatOwl works, alongside your website. On every plan the AI answers inside WhatsApp itself once your number is approved by Meta, and Business adds Instagram and Facebook, so a guest who finds you on social and asks about tonight gets a real answer instead of silence. It replies in Bahasa Malaysia, English or Chinese, whichever they use.

Most restaurants are live within a day. We set it up and train it on your menu, hours and reservation details for you, so there is nothing to configure between services. Plans start at RM299 a month with free setup, covering your website chat and a WhatsApp button. Pro at RM499 adds the AI answering inside WhatsApp itself, once your number is approved by Meta, and photo reading, handy for menu or event pictures. No per-message fees, cancel any time.