50 WhatsApp Auto Reply Message Samples for Business (Copy and Paste)

Copy any of these into your WhatsApp Business away message or greeting message and edit the details. They are grouped by situation, with Bahasa Malaysia and Chinese sets at the end. If you have not set up auto reply yet, here is how to switch it on in 2 minutes.

After hours

1. Thanks for messaging us! We are closed for today and will reply tomorrow from 9am. If it is urgent, tell us and we will prioritise you first thing.
2. Hi! You caught us after closing time. Leave your question here and it will be the first thing we answer in the morning.
3. We are done for the day, but your message is saved. Expect a reply by 9.30am. Have a good night!
4. Our team is offline now (business hours: Mon to Sat, 9am to 6pm). Drop your name and what you need, and we will come back to you.
5. Thanks for reaching out! We reply between 9am and 6pm. Your message is in the queue for tomorrow morning.

Greeting new customers

6. Welcome! To help you faster, let us know your area and what you are looking for.
7. Hi, thanks for contacting us! Send us a photo or a short description of what you need and we will reply with a price range.
8. Hello! You have reached [Business Name]. Tell us what you need and a real person will reply shortly.
9. Thanks for messaging [Business Name]! For faster service, share your location area and preferred date.
10. Welcome! Browse our catalog in this chat, or just type your question. We usually reply within the hour during business time.

When you are busy or short-handed

11. We have got your message! It is a busy period, so replies may take up to 2 hours today. Thanks for your patience.
12. Thanks for waiting! We handle every enquiry in order and will reach yours shortly.
13. Our team is on jobs right now. Leave your question and phone number, and we will call or reply by this evening.
14. High volume today! If your matter is urgent, type URGENT and we will jump to it first.
15. We are serving customers at the shop at the moment. Your chat is saved and will be answered within the day.

Public holidays (Malaysia)

16. Selamat Hari Raya from all of us! We are closed for the holidays and back on [date]. Your message will be answered when we return.
17. Happy Chinese New Year! We are off until [date]. Huat ah! Replies resume once we are back.
18. Happy Deepavali! The team is celebrating and will reply on [date]. Thank you for your patience.
19. We are closed for the public holiday today. Normal service resumes tomorrow. Leave your message and we will handle it first.
20. Holiday notice: closed [date] to [date]. For urgent matters, please mention URGENT and we will do our best.

Orders and delivery

21. Thanks for your order enquiry! Please share the item name or a screenshot, plus your delivery area, and we will confirm stock and postage.
22. Got it! Orders placed before 3pm ship the same day. We will confirm your order details shortly.
23. Hi! To check your order status, share your order number and we will update you as soon as we are back at the desk.
24. Thanks for buying from us! Your parcel updates will appear here once shipped.
25. We received your enquiry. COD areas and delivery fees differ by location, so send us your area and we will confirm the total.

Service and appointment businesses

26. Thanks for contacting [Business Name]! Tell us your area, the service you need and a preferred day, and we will suggest available slots.
27. Hi! For a quicker quote, share a photo of the unit or the problem area, plus your location.
28. We are with a customer right now. Share your preferred appointment time and we will confirm within the day.
29. Booking enquiries: our slots this week are filling up. Leave your preferred date and time and we will lock one in when we reply.
30. Thanks for reaching out! Site visits are free within [area]. Send your address area and we will arrange a time.

Price enquiries

31. Thanks! Prices depend on size and condition, so share a photo or a few details and we will reply with a proper range.
32. Our price list is coming right up once a team member is free. Roughly: [service] starts from RM[x].
33. Good question! Most jobs like this run between RM[x] and RM[y]. We will confirm the exact figure after a few questions.
34. Hi! To quote accurately we need: 1) your area, 2) what needs doing, 3) a photo if possible. Send those and we will get right on it.
35. Thanks for asking! We will send the full price list when we reply. Meanwhile, promo this month: [offer].

Payment and invoices

36. Thanks! We accept bank transfer, DuitNow and cash. Payment details will follow with your confirmation.
37. Invoice requests: share your company name and registration number, and we will issue it with your receipt.
38. Payment received messages are checked in the morning. If you have paid, your slot or order is safe once we confirm.
39. Hi! Deposits secure your booking. We will send the payment details when we confirm your slot.
40. Thanks for your payment! Send the receipt screenshot here and we will update your order right away.

Bahasa Malaysia

41. Terima kasih kerana menghubungi kami! Kami akan balas secepat mungkin pada waktu pejabat (9 pagi hingga 6 petang).
42. Kedai kami tutup buat masa ini. Tinggalkan mesej anda, kami akan balas esok pagi. Terima kasih!
43. Selamat datang ke [Nama Kedai]! Kongsikan kawasan anda dan apa yang anda perlukan, kami akan bagi anggaran harga.
44. Kami sedang sibuk melayan pelanggan. Mesej anda akan dibalas dalam masa terdekat. Mohon bersabar ya!
45. Cuti umum hari ini. Kami kembali beroperasi esok. Sebarang pertanyaan akan dibalas selepas itu. Terima kasih!

Chinese

46. 感谢您的留言！我们的营业时间是早上9点到傍晚6点，收到后会尽快回复您。
47. 您好！我们暂时不在线。请留下您的问题，明早会第一时间回复您。
48. 欢迎光临[店名]！请告诉我们您的地区和需要的服务，我们会给您一个价格范围。
49. 我们正在忙碌中，您的信息已收到，今天内一定回复。谢谢耐心等待！
50. 今天是公共假期，我们休息一天。明天恢复营业后会马上回复您。祝您假期愉快！

Three rules for a good auto reply

• Set the expectation. Say when a real reply is coming. “We will get back to you” with no time frame reads like a black hole.
• Ask for something useful. Area, photo, preferred date. The customer does the homework while waiting, and your first real reply can be an answer instead of a question.
• Match your customers’ language. If half your customers text in BM, an English-only auto reply feels off. Mix languages in one message if you need to.

One honest caveat: an auto reply buys you time, it does not answer anyone. The customer who asked “how much to service 2 aircond units in Puchong?” still knows nothing. If most of your messages are real questions, read about what WhatsApp Business auto reply can and cannot do, or skip ahead to letting an AI answer properly.